Facsimile: (08) 8951 5442 Postal Address: PO Box 1745, Alice Springs NT 0870
When contacting NTCAT please remember that our staff cannot provide legal advice. This includes advice on whether or not you should bring a case before NTCAT.
Organisations that may be able to assist you with legal advice or other support are listed under Resources and Support.
Feedback and Complaints
NTCAT aims to achieve outcomes that are prompt, fair and inexpensive.
NTCAT values your feedback so we can learn more about your experience with the Tribunal and continue to improve our services.
You can provide feedback by writing to us at AGD.ntcat [at] nt.gov.au.
You can make a complaint about an NTCAT service, procedure, practice or policy.
This may include a complaint about:
the conduct of a registry staff member
the conduct of a tribunal member
registry processes or procedures
quality of service
You cannot make a complaint about an NTCAT decision.
A complaint will not change any decision or orders NTCAT has already made. A party can however challenge a decision by applying for an internal review, lodging an appeal, seeking a re-opening of the proceeding or using other avenues available under the Northern Territory Civil and Administrative Tribunal Act.
NTCAT cannot act on complaintsabout matters that are outside NTCAT’s control, such as the laws to which NTCAT is required to give effect and government policy affecting those laws.
If you wish to make a complaint, you are asked to make it in writing addressed to the Registrar, NTCAT. It is important that you include the following information:
your name and contact details (ideally including an email address);
NTCAT file number (if applicable);
as much detail as possible about your complaint, including any relevant dates; and
how you would like NTCAT to resolve the complaint.
NTCAT is committed to responding to complaints in an appropriate, timely and courteous way.