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NTCAT is committed to providing Territorians with justice in an accessible and modern forum.
NTCAT's service commitment to you
NTCAT will:
- listen to and take into account your individual needs;
- be respectful, courteous and professional;
- act honestly, fairly and impartially;
- provide consistent, accurate and timely information and services;
- treat your information in confidence and with sensitivity;
- deliver services in a safe and secure environment;
- provide access to information that is accurate, clearly explained, and relevant;
- inform you of other government or non-government services that may be able to assist you;
- respond to any concerns, problems or complaints quickly; and
- strive to make our services prompt and user friendly.
How you can help NTCAT
You can help us at NTCAT, to provide the best possible service to you, by:
- telling us if you have any specific needs, such as if you need an interpreter to use our services;
- giving us accurate and complete information;
- having all relevant information ready when dealing with us;
- responding quickly to our requests for further information;
- treating our staff with courtesy and respect – we cannot assist you if you are abusive or aggressive;
- telling us if your contact details change;
- telling us if you cannot comply with an order, such as a scheduled hearing date;
- complying with our procedures; and
- taking responsibility for your matter and getting legal advice if needed.
Please understand that NTCAT cannot provide you with legal advice. This means:
- we cannot tell you whether or not you should bring your case before a court or tribunal;
- we cannot tell you what the outcome of your case may be;
- we cannot let you communicate with an NTCAT member (except at a hearing or compulsory conference); and
- we cannot interpret or change an NTCAT decision or order (although you may have rights to seek a review of a decision, or to appeal against it).